At IK ONKAR DAILY NEEDS, we strive to provide you with the best shopping experience. However, we understand that sometimes you may need to return products. This Return Policy outlines the terms and conditions under which returns and refunds are accepted for the products you purchase through our service.

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • Product Condition: Items must be unused, unopened, and in the same condition that you received them. All original packaging, labels, and seals must be intact.
  • Time Frame: Returns must be requested within 7 days of the delivery date. After this period, we may not be able to accept a return or offer a refund.
  • Type of Products: Not all products are eligible for return. The following items cannot be returned:
    • Opened or damaged items

2. How to Request a Return

If you wish to return an item, please follow these steps:

  • Contact Us: Reach out to our customer support team via email at [Insert Email Address] or through our customer service phone number at [Insert Phone Number]. Please provide your order number, a description of the item(s) you wish to return, and the reason for the return.
  • Return Authorization: Once your return is approved, we will provide you with return instructions, including any necessary return shipping labels (if applicable).

3. Return Shipping Costs

  • Free Returns: If the return is due to an error on our part (e.g., incorrect or damaged items), we will cover the return shipping costs.
  • Customer-Responsibility Returns: If the return is due to a change of mind or other personal reasons, you may be responsible for the return shipping fees. We recommend using a trackable shipping service to ensure that the returned items are received.

4. Refunds and Exchanges

  • Refunds: Once we receive and inspect your returned item(s), we will notify you of the status of your refund. If your return is approved, we will process your refund to the original payment method. Please note that it may take 1 -2 business days for the refund to appear in your account depending on your payment provider.
  • Exchanges: If you prefer an exchange instead of a refund, we can assist with sending a replacement item, provided that the item is eligible for exchange. Exchanges are subject to availability and may incur additional shipping charges.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [Insert Email Address] or [Insert Phone Number] within 2 days of delivery. We will arrange for a return or replacement at no cost to you. You may be asked to provide photos of the damage or defect to assist in processing your claim.

6. Changes to the Return Policy

We reserve the right to update or modify this Return Policy at any time. Any changes will be reflected on this page with an updated effective date. Please review this policy periodically for any updates.

7. Contact Us

If you have any questions or concerns regarding our Return Policy, please contact us at:

  • Email: [Insert Email Address]
  • Phone: [Insert Phone Number]
  • Address: [Insert Company Address]