Welcome to IK Onkar Daily Needs! These Terms and Conditions (“Terms”) govern your use of our services, website, and mobile applications (“Services”). By accessing or using our Services, you agree to comply with these Terms. If you do not agree with any part of these Terms, please refrain from using our Services.

1. General Information

  • Company Name: IK Onkar Daily Needs
  • Services Provided: We offer a variety of daily needs products, including groceries, household items, personal care products, and more, delivered directly to your doorstep.

2. Account Creation and Responsibilities

  • Account Registration: To use our Services, you may need to create an account. When registering, you agree to provide accurate, current, and complete information about yourself and update this information as needed.
  • Account Security: You are responsible for maintaining the confidentiality of your account information, including your username and password. You agree to notify us immediately of any unauthorized use or breach of your account.

3. Ordering and Payment

  • Product Availability: All products listed on our website or app are subject to availability. We reserve the right to cancel or modify orders if a product is unavailable or if there is a pricing error.
  • Order Confirmation: Once your order is placed, you will receive a confirmation email or message. If there are any issues with your order, we will contact you directly.
  • Pricing and Payment: Prices for products are listed on our website or app. Payments must be made at the time of order using the payment methods available. By submitting your order, you authorize us to charge the payment method for the total order amount, including any applicable taxes and shipping fees.
  • Discounts and Offers: Any discounts or special offers are subject to terms and conditions, and we reserve the right to withdraw or modify offers at any time without prior notice.

4. Delivery

  • Delivery Service: We offer delivery to specific areas, and you agree to provide an accurate delivery address at the time of order. If we are unable to deliver to your location, we will notify you and may cancel the order.
  • Delivery Fees: Delivery fees may apply depending on the order size, delivery location, and other factors. These fees will be displayed during checkout.
  • Delivery Time: Estimated delivery times are provided at the time of purchase, but we do not guarantee specific delivery dates. Delays may occur due to factors outside our control, such as weather conditions or traffic.

5. Returns and Refunds

  • Return Policy: Please refer to our Return Policy for details on how to return items. We accept returns based on specific conditions outlined in the policy. If your item is eligible for a return, we will process the return and refund in accordance with our policy.
  • Refunds: Refunds will be processed to the original payment method after the returned item(s) are received and inspected.

6. User Conduct

By using our Services, you agree not to:

  • Violate any applicable laws or regulations.
  • Engage in fraudulent or deceptive activities.
  • Use our website or app for unlawful purposes or in a manner that could damage, disable, or impair our services.
  • Attempt to gain unauthorized access to our website, app, or any related systems.

7. Privacy and Data Protection

We take your privacy seriously. Please review our Privacy Policy to understand how we collect, use, and protect your personal information when you use our Services.

8. Limitation of Liability

IK Onkar Daily Needs is not liable for any indirect, incidental, special, or consequential damages arising from the use of our Services or any products purchased through our platform.

Our liability for any claim related to your order will be limited to the amount paid for that order. We make no warranties, express or implied, regarding the availability, quality, or suitability of our products.

9. Force Majeure

We are not liable for any failure or delay in providing our Services due to events beyond our control, including but not limited to natural disasters, strikes, pandemics, or other unforeseen circumstances.

10. Modifications to the Terms and Conditions

We reserve the right to modify or update these Terms at any time. Any changes will be posted on this page with an updated effective date. Your continued use of our Services after the changes will be considered as acceptance of the modified Terms.

11. Governing Law

These Terms are governed by and construed in accordance with the laws of [insert country/state]. Any disputes related to these Terms shall be resolved in the courts of [insert jurisdiction].

12. Contact Us

If you have any questions or concerns about these Terms and Conditions, please contact us at:

  • Email: [Insert Email Address]
  • Phone: [Insert Phone Number]
  • Address: [Insert Company Address]